Gaming is for fun — not to become a burden on your life. JellivoAt , we believe every player's safety and mental wellbeing comes first. Play responsibly, stay in control, and keep it enjoyable.
Our Commitment: Jellivo is committed to maintaining a safe and responsible gaming environment at all times. Your wellbeing matters more to us than our business.
Responsible Gaming It means enjoying gaming or betting as a source of entertainment — never viewing it as a way to earn income or solve personal problems. JellivoAt , we want every moment of your gaming to be fun — without it taking a toll on your family life, finances, or mental wellbeing.
Millions of people around the world enjoy online gaming in a healthy, controlled way. However, for a small number of people, gaming can sometimes develop into an addiction. Making the right decision at that moment is what matters most — Responsible GamingThe essence of .
JellivoAt , responsible gaming isn't just a policy — it's the foundation of our platform. Our system provides tools to help you monitor your gaming behaviour, set limits, and seek support whenever you need it.
Please note: Gaming is always meant to be entertainment. If you're playing to chase losses, stop — that's the first sign of a problem.
Jellivo's responsible gaming policy is built on a few core pillars. We believe a safe and transparent platform is what gives players the best experience.
Our Goal: Jellivo wants every user to stay healthy and happy in the long run. A happy player is our greatest reward.
Problem gambling rarely appears overnight — it develops gradually. If you notice any of the following signs in yourself or someone you know, take them seriously and seek help without delay.
Warning: If you notice two or more of the above signs, please Jellivo Contact support or activate self-exclusion on your account.
Be honest with yourself. Read through the questions below and reflect on where your gaming habits stand. If you answer "yes" to more than three, it may be time to seek help.
Have you ever spent more time or money on gaming than you originally planned?
Has a family member or someone close to you ever raised concerns about your gaming?
Have you ever placed more bets to try to win back money you lost?
Have you ever hidden from loved ones how much time or money you've been spending on gaming?
Has gaming ever caused you to neglect work, studies, or family responsibilities?
Have you ever taken out a loan or borrowed money from someone in order to gamble?
Have you ever tried to quit gaming but found you couldn't?
When you lose, do you find yourself feeling annoyed, angry, or frustrated for an extended period of time?
Result Analysis: 0–2 "Yes" = Normal entertainment. 3–5 = Stay cautious and set limits. 6–8 = Seek help immediately.
Jellivooffers a range of limit-setting tools to help you stay in control of your gaming habits. These tools are completely free and can be activated at any time from your account settings.
| Limit Type | Description | Effective From |
|---|---|---|
| Daily Deposit Limit | Maximum amount you can deposit per day | Instant |
| Weekly Deposit Limit | Set a maximum deposit amount per week | Instant |
| Monthly Deposit Limit | Maximum cap on total monthly deposits | Instant |
| Loss Limit | Maximum loss allowed within a set period | After 24 hours |
| Session Time Limit | Maximum continuous play time | Instant |
| Reality Check | Periodic reminder notifications | Instant |
| Cooling-Off Period | Temporarily suspend your account for a set period | Instant |
Important: Limit decreases take effect immediately. However, increasing a limit requires a 24–72 hour waiting period to prevent impulsive decisions.
Self-Exclusion is Responsible Gaming's most powerful tool. If you feel gaming is becoming harmful, you can exclude yourself from your account for a set period or permanently.
Go to Account SettingsAfter logging in, go to the profile menu and select the "Responsible Gaming" option.
Choose Self-ExclusionClick the "Self-Exclusion" button and provide a reason.
Choose a durationChoose from 1 month, 3 months, 6 months, 1 year, or permanent exclusion.
ConfirmVerify via email or OTP. The self-exclusion takes effect immediately.
Get SupportAfter you self-exclude, our support team will send you information on professional assistance.
Please note: Attempting to open a new account while self-exclusion is active violates Jellivo's policy and undermines your recovery.
Jellivo's account settings include several useful self-management tools you can use at any time to keep your gaming habits in check.
Jellivo's services are intended exclusively for adults aged 18 and over. We are firmly committed to keeping minors away from gaming.
For Parents: Keep your payment card and mobile banking details secure. If a minor has been gaming on your account without your knowledge, we will investigate and take appropriate action.
If you feel gaming is having a negative impact on your life, don't face it alone. Jellivo's support team and specialists are always here for you.
Keep in mind: Seeking help is not a sign of weakness — it takes courage. Jellivo Always here for you.
Here's what Jellivo does to keep your gaming experience safe and enjoyable.
Set your own daily, weekly, and monthly deposit and loss limits. You can update them anytime from Account Settings — no compromises on your safety.
Decide in advance how long you want to play in one session. When the time is up, you'll receive an automatic break notification to bring you back to reality.
Exclude yourself from your account temporarily or permanently whenever you feel the need. It takes effect immediately and is completely confidential.
View your full gaming history, win/loss records, and detailed spending breakdown at any time. Transparency is the foundation of safety.
A reminder is automatically triggered after a set period — showing how long you've been playing, how much you've lost, and asking whether you want to continue.
Our Bangla-speaking support team is always available for any issue. Get instant help via live chat or email.
At Jellivo, every player's safety is our top priority. Join today and enjoy a safe, controlled, and fun gaming experience.